Correction & takedown

If you are a producer in the registry and you want a record corrected, a phone number hidden, or a record removed, this is the procedure. We treat every request as a request from the data subject under the PDPA Section 33, and we honour it within thirty days.

1. Who can ask ผู้มีสิทธิ์แจ้ง

• The producer whose record is in question.
• A chair or owner whose name is in the record.
• An authorised representative of the producer group, with evidence of authority (a copy of the group's registration with the local CDD office, or a written authorisation signed by the chair).
• A government officer acting in an official capacity, with a written reference.
• A data-subject who is not the producer (for example, the holder of a phone number that is wrongly attributed) — please contact the producer first if you can.

2. What you can ask for สิ่งที่ขอได้

• Correction — a phone number, an address, a name, a category, or a star grade that is wrong. We will forward the correction to the source publisher (the Department of Community Development) and to our next build.
• Suppression of a contact field — hide a phone number or an address from the public view, while the rest of the record stays. Useful where the record is correct but the contact channel is sensitive.
• Full removal — remove the record from this site entirely. We honour full removal within thirty days; the record is purged from the deployed bundle and from our public cache.

Please note: the source of the data is the Department of Community Development, not us. A removal from this site does not remove the record from data.go.th. To remove the source, write to the CDD directly. We will tell you the right address when you ask.

3. How to submit วิธีการส่งคำขอ

Email non@nonarkara.org with the subject line "Takedown — <your name or group name>". Include the following, in Thai or English:

1. The OTOP registry number of the record, or the producer name, district, and province.
2. The action you are asking for (correction, suppression, or removal).
3. The corrected information, if you are asking for a correction.
4. Proof of identity or authority — a scan of an ID, a registration document, or a written authorisation from the chair of the group. We do not need a full scan; a first-page scan that matches the name in the record is enough.
5. A contact phone number or email where we can reach you for any clarifying question.

Note on proof. We do not want to make this hard, and we do not want to discourage legitimate requests. We do need to know that the request comes from the data subject or a person authorised to act for the data subject. A photo of the group's CDD registration page showing the group name and chair is sufficient. If you cannot produce this, write to us anyway and we will help you find a route.

4. Response window ระยะเวลาในการตอบกลับ

"Resolution" means the change is live on this site. For corrections to the source, "resolution" means the correction has been forwarded to the CDD and a build has incorporated it into our next deploy; the source itself is the CDD's to update.

5. If we cannot honour the request หากเราไม่สามารถดำเนินการได้

We will tell you in writing, in Thai or English, why. The most common reasons are:

• We cannot verify that the requester is the data subject or an authorised representative.
• The request is for a record we do not hold (we will tell you which site does).
• The request would interfere with a pending legal proceeding or a public-interest obligation.

You may appeal the decision by replying to the same email thread within thirty days, with new evidence or a new argument. If we still cannot honour it, you may complain to the Office of the Personal Data Protection Committee at the address on the Privacy policy page.

6. What we will not do สิ่งที่เราจะไม่ทำ

• We will not remove a record on the request of a competitor, an ex-spouse, a debt collector, or any other person who is not the data subject or an authorised representative.
• We will not remove a record simply because a producer is unhappy with the score or the derived tier. If the underlying data is correct, the derived field is correct. The remedy is to update the source, not to suppress the analysis.
• We will not charge a fee for a takedown. The procedure is free.

7. Emergency removals การลบข้อมูลฉุกเฉิน

If the request is urgent — for example, a phone number is being used to harass the producer, or a record contains a private address that puts the data subject at risk — write the word URGENT at the top of the subject line. We acknowledge urgent requests within 24 hours and resolve them within 72 hours, or sooner.

8. Contact ติดต่อ